FAQ

How do I change the supplier of products?

The “Change Supplier” function is designed to change the supplier of a product variant. If a product is running low or out of stock, you can change the supplier at any time and update the number of products in stock …

What do I do with products that were already in Shopify before joining RondeVu?

If your Shopify store had products before connecting to RondeVu, then these products will be automatically displayed in RondeVu in the My Products module with the Change Supplier status in the Fulfillable column.  These products will need to be mapped …

How do I publish my products on Shopify from RondeVu?

1. You can add products from Find products tab – AliExpress, Shopify, import via AliExpress link/Product ID or image and using RondeVu browser extension 2.  Added products get into My Products in RondeVu and as draft products in Shopify 3. …

What does product status “Draft” mean?

In My products tab products with the Draft status are products you have added from the Find products tab, as well as products added via a browser extension or imported via the AliExpress link/Product ID/image, but not published to your …

Where can I find the products I added?

Your added products end up in My products with draft status. On this tab you can: – Edit product description – Add images – Change item price – Select product options – After making changes, you need to click on …

How do I sort My products by the stores they are located in?

To filter products in My products by store, you should click on the button “Select store” to the right of the search bar.  When the button is pressed, a drop-down list of all the stores linked to the user is …

How can I edit products in My Products?

To edit products in My products before publishing them to your online store: 1. Click on product name or on three dots and then on Edit 2. Product Card will be opened 3. On the Product information tab you can …

How do I publish all products on Shopify from My products?

You can publish multiple products (up to 10 at once) to your Shopify store from My products: 1. Go to My products 2. After you have edited and established prices for several products click on Draft filter on the top …

How do I add a product by link or ID on AliExpress?

To add a product through a link or ID on AliExpress: Copy the desired link from AliExpress until .html. For example, the link for the product below is https://www.aliexpress.com/item/1005003312332269.html 2. Go to Find Products and press the “Photo” icon  3. …

What does “Mapping required” order status mean?

Mapping Required means Error importing an order from Shopify. This status is assigned to the order if there is an unrecognized product where there is no mapping with any specific product in AliExpress. What to do if order status is …