FAQ

How do I pay for the orders?

On RondeVu platform, you can pay for one or several orders at the same time. To do this, you need to: 1. Go to My Orders section 2. Select status “Awaiting Payment” and then select all orders you want to …

What to do if the “Fulfillment Error” order status has exited?

Order status Fulfillment Error means that error placing an order from RondeVu on AliExpress has occurred. The order details show the reasons for the error:Reason 1. The impossibility of authorizationReason 2. Inability to select the desired product option or the …

What does “Requires Fulfillment” order status mean?

Requires Fulfillment order status means that Orders that are imported from Shopify to RondeVu, but have not yet been placed in AliExpress. What to do? If you indicated in Order settings automatic fulfillment (by default), just wait a few minutes for the …

What does “Awaiting Payment” order status mean?

Awaiting Payment order status means that Orders are awaiting payment in AliExpress. What to do? 1. In My Orders select status “Awaiting Payment” and then select all orders you want to pay for 2. Click on button Pay for N …

Order Statuses with description in RondeVu

We provide you list of statuses in RondeVu with their descriptions: № Status name Description What to do 1 Mapping Required Error importing an order from Shopify. This status is assigned to the order if there is an unrecognized product …

What if the payment for order fails?

I. If the error “Please, install RondeVu chrome extension” is displayed: 1. Perhaps you have disabled the extension: – Click on the three dots in the upper right corner of the page in your browser (or extension button) – Click …

How can I force order fulfillment?

In order to mark an order complete in RondeVu go to My orders: 1. Click on three dots menu on the chosen order 2. Click on Mark as fulfilled These orders will be displayed with the status Fulfilled. Related questions …

How can I track my order?

To track orders in RondeVU: Go to My orders Click the arrow in the Actions column on the order card Click on the “Track” in the Status field Related questions How do I place orders on AliExpress? Order Statuses with …

How do I place orders on AliExpress?

To place orders on AliExpress you need to add your AliExpress account to the Whitelist.  To add your AliExpress account to the Whitelist please follow these steps: 1. Go to Order Settings on the right top on My Orders page …

Which orders appear in RondeVu?

To have orders appear in RondeVu, they must be checked as “Mark as Paid” in Shopify. If you do not do this, the order will remain in Drafts and not be imported into RondeVu. Related questions How can I view …